Refund Policy

Returning or exchanging a product is a right for all our customers and applies to every product we offer in our store, according to the terms below.

- Returns or exchanges are accepted only if the product is in its original condition and in its original packaging.

- You can request a return within 3 days and an exchange within 7 days from the date of delivery.

- To request a return or exchange, contact us via the Contact Us page, WhatsApp (+212657847001) or email (support@zanura.shop).

- Please send a photo of the product along with your city, address and order number so we can replace it if the product is damaged, defective, or does not match the description.

- You will receive a full refund if the product you received is completely different from the product shown on our website.

- We are not responsible for uses of the product that are not mentioned on the product page.

- If you no longer want the product and it has no defect, a 30% fee of the product price will be deducted.

For any questions, our support team is available Monday to Saturday, 9:00 AM - 6:00 PM.